What is the ZingDialer?

The Zing Predictive Dialer Solution from Sepia is a software-based dialer established on the latest dialing algorithms. The predictive dialer is connected to various Telco providers via multiple ISPs interconnect solutions. This allows for direct connection as well as the transfer of all related call information data. Once the call connect has taken place, it is then either transferred to the agent premises whereby the ACD will be responsible for routing the call to the agent or our ZingAgent solution, which requires no premise-based infrastructure.

Architecture

The solution relies on an open architecture, which is designed to support advanced predictive dialing capabilities and other varied call centre functions.

Multi-Campaigns

The predictive dialing enables you to launch multiple projects simultaneously on a single dialer. Thus, you can segment your agents on different campaigns and queues.

Blending

This function enables both inbound and outbound call blending where agents can accept inbound calls, or automatically switch to outbound calls when inbound call volume subsides. This works with both predictive and super-dialing.

Reporting

The solution offers a series of real-time reports, enabling supervisors to track ongoing activity and spot agent inefficiencies before they escalate. This enables supervisors to take action and modify project setup while the campaign is in progress, improving agent productivity and bottom line profits. The predictive dialing module gives you a complete set of automatic call detection capabilities, including frequency answering machine detect, busy signal detect, and DTMF tone detect.

Supervisor control

The supervisors can modify the dialer-pacing rate while projects are in progress to externally adjust the dialer’s resource utilisation. This in conjunction with the sophisticated dialing algorithm takes account of agent logins and breaks, length of call, quality of the dialing list and more. The algorithm is self-modifying, and will adjust its internal settings based upon the ongoing calling patterns that it experiences.

Summary

The ZingDialer can double your outbound efficiency of a non-automated outbound call centre as well as provide you with the reporting platform to manage the performance of your agents all without any upfront capital expenditure or long term commitment.

What is the cost?

Download our customer contact centre configurator (.xls) and calculate the cost of your Zing contact centre.

Capex vs Opex

Need a business case for your Zing hosted contact centre? Download our TCO calculator (.xls).

Request a live demo?

Request a demo and see the benefits of ZingDialer.