What is the ZingIVR?

The ZingIVR is a hosted Interactive Voice Response solution, which makes use of open standards VXML technology and can accommodate both DTMF as well as Speech enabled functionality. The main advantage to the IVR being hosted is the elimination of any additional Telco requirement for queuing and messaging as this function takes place in the cloud.

The solution also caters for “peaks and troughs” preventing the chance to run out of ports due to hardware limitations and the additional advantage of only paying for what you use in the down periods.

If required, the ZingIVR can be managed by the client through an administrative portal or through the establishment of a management process with the ZingIVR technical team.

Why would you host your IVR?

Hosting your IVR has a multitude of benefits that can enhance your organisation’s service as well as reduce the cost of the service in both the contact centre and overall enterprise.

• Provide clients with relevant information upfront to reduce the need for the call to be transferred to a physical agent. Because the hosted IVR is not reliant on infrastructure, there is no chance of running our of ports:
• Make use of the IVR to route calls to the caller’s closest branch, saving expensive call transfer costs;
• Automate routing of calls to employees and partners by speech enabling your company reception;
• Integrate to 3rd party systems and perform self-service functions that tend to bring in high call volumes – e.g. where’s my shipment, account balances, information gathering, office locations etc.

Summary

With the assistance of our consultants, your business can look at reducing the number of calls directed through to agents. By analysing your current call volume and call type, we are able to put together professional self-service options that will reduce agent driven calls as well as the associated costs.

What is the cost?

Download our customer contact centre configurator (.xls) and calculate the cost of your Zing contact centre.

Capex vs Opex

Need a business case for your Zing hosted contact centre? Download our TCO calculator (.xls).

Request a live demo?

Request a demo and see the benefits of ZingIVR.