The Zing solution set provides for all the requirements of a traditional as well as advanced contact centre together with niche solutions sets that will ensure the additional requirements of ensuring that the contact centre operates at peak performance.

• ZingCaller is a fully hosted contact centre solution delivering critical contact centre functionality.
• ZingTools is a toolbox that integrates the Zing Solution Set into your business without any disturbance to your current environment.
• ZingDialer is a hosted predictive dialing solution with access to the latest LCR functionality.
• ZingIVR is a customisable IVR solution, which can reduce call volumes to your contact centre.
• ZingReporting is an easy-to-use integrated reporting solution accessible from anywhere via the web.

Architecture

The Zing Solution Set is an integrated solution, which is fully hosted through multiple service providers, and can be purchased as a complete end-to-end solution or on a component basis.

The solution makes use of classified open standards technology as utilised by the United States Army for communication purposes in foreign countries and also includes various functional features developed for clients over the past 10 years. An Architectural committee strictly controls all functionality and adheres to an ISO standards based change control process. This facilitates the platform to scale from 5 to 5000 users within 24 hours notice while ensuring no disruption to the platform.

Due to patented failover architecture, Zing is able to guarantee our clients with 99% uptime as well as advanced monitoring tools to detect issues on any peripheral devices.

Support

Administration and support of the solution are fully managed 24x7x365 through an uptime SLA. Additional measures are taken to ensure full security and risk mitigation by leveraging each customer on their own virtual platform.