What is ZingTools?

ZingTools is a toolbox that integrates the Zing Solution Set into your business. The toolbox contains a set of functional features that differentiate the Zing Solution Set and provide your business with the following financial value proposition:

• No impact on current capex investment when integrating Zing into your business environment;
• Tools to assist with management of costs in the contact centre including call limiting and least cost routing; and
• Customised, self-managed modules that allow for your operational team to set-up and manage the contact centre

Managing a contact centre is about the detail

With the aid of ZingTools, you will not only be able to integrate the Zing Solution Set into your current contact centre, but you will also be able to effect rapid changes to your day-to-day operation, potentially reducing costs. All this is based on the statistical information received from our advanced reporting solution.

• Limit calls to expensive numbers for certain profiles and even set call limits;
• Make use of various least cost routing options;
• Create campaigns and terminate once completed;
• Reduce call volumes by integrating a cloud based IVR to front your contact centre and experiment with various self service options;
• Manage your user count through shifting to reduce your capex costs and even schedule technology usage; and
• Additional benefits include the ability to monitor lines with voice recording, detect call abuse, use overflow groups to divert calls through to the back office and manage home workers.

Summary

ZingTools offer a multitude of ways to manage cost through the click of a button as well as offering instant access to additional tools based on your current technology requirements.

Contact one of our consultants for a demo on how ZingTools can increase your contact centres productivity and save you money.

What is the cost?

Download our customer contact centre configurator (.xls) and calculate the cost of your Zing contact centre.

Capex vs Opex

Need a business case for your Zing hosted contact centre? Download our TCO calculator (.xls).

Request a live demo?

Request a demo and see the benefits of ZingTools.